Free IT Quote:
Since hiring TMS, we've seen a dramatic increase in our employee's productivity. They took the time to understand our business and recommend solutions that truly helped us become more competitive. We've had other computer consultants fix our computer problems, but Technology Management Solutions is the first one to act as a trusted advisor to look beyond the hardware and gadgets to really provide a business solution.
I'm kicking myself that we did not make the switch sooner to TMS
We wear multiple hats and I.T. is not necessarily our claim to fame. It is easier to have a subject matter expert that we can rely on and pick up the phone and know that it's going to be taken care of!
Thanks to the Pain Free IT service, the entire burden of computer support is taken off my back, and I don't have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It's really helped speed up our network, our programs run better, and we don't have the recurring problems that we had in the past.
Prior to bring TMS we had a Voice over IP provider that we were not happy with, we had continuous problems with the system being down, Calls being dropped or missed all together, Voice mail not working and the list goes on. Tom and his team came in and listened to our issues, then assisted us in replacing the current vendor with a new service that has worked perfectly. Tom and his team delivered exactly what we needed, our system has increased the productivity of our employees easily by 20%. If you are looking at VoIP you need to speak to TMS they really do know their stuff.
The biggest reason I use TMS is for the peace of mind they give me. Their Pain Free IT service automatically monitors our servers, the logs, and the health of our network 24/7/365 to make sure everything is running properly and to make sure lower-level maintenance on the network is getting done. Plus, there is a live person behind that service that alerts me to anything that isn't right, and gives me the option to fix it myself or have them fix it. In most cases, it's worth paying them to do this instead of pulling me away from a more critical project or task, but their flexibility is greatly appreciated. This allows me to focus my time on more strategic projects that help our organization fulfill on our promises to our members. It also prevents unexpected emergencies from arising with our users, which alleviates my stress levels and the worry that something isn't being taken care of.
Before TMS, I had someone supporting my network that did a good job, but he wasn't always available when I needed him. He had so many other projects that I had to wait my turn. That's okay if we don't have a major issue, but when the server is down, I need someone here right away. That's why I love the Pain Free IT service. Ralph, my contact at TMS, always knows what's going on with my network and does a lot of the maintenance and support in the background so we aren't interrupted. Sometimes I just cannot believe how on top of things they are! "
We've worked with TMS for a few years and highly recommend them. Their staff, knowledge and support will keep us utilizing their services for years to come.
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