Your companies' technology platform is more vital to its business model than ever before. Technology plays an ever-increasing role in enabling your business to grow, prosper, and succeed in ever changing market. While most companies recognize this, it is a challenge to find the right mix of talent, expertise, and knowledge to ensure your IT investments remain in sync with your business objectives.
To address this issue, TMS has developed a IT/Computer Support services model "Pain Free IT Service" to eliminate the time your staff spends reacting to Computer support and technology-related issues. With TMS's Pain Free IT Services solutions in place, we manage your technology so that you can manage your business.
Our Pain Free IT Service model includes:
Remote monitoring
Unlimited Help Desk 24x7X36
Vendor Management
| PC Management |
Printer Management |
Network Management |
Server Management |
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| Support |
Support |
Support |
Support |
- Unlimited Phone
- Unlimited Remote
- Microsoft Applications
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- Unlimited Phone
- Unlimited Remote
- Monitoring & Alerting
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- Unlimited Phone
- Unlimited Remote
- Router Management
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- Unlimited Phone
- Unlimited Remote
- Service Monitoring & Alerting
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| Maintenance |
Maintenance |
Maintenance |
Maintenance |
- Asset Management
- Case Management
- License Management
- Desktop Optimization
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- ISP Management
- Web Host Administration
- Domain Name Support
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- Patch Management
- Event Log Monitoring
- Log File Maintenance
- Drive Space Monitoring
- Printer Settings Management
- Backup Monitoring
- MS Exchange Maintenance
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| Security |
Security |
Security |
Security |
- Antivirus Management
- Patch Management
- Spyware/Adware
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- Firewall Management
- VPN Management
- Anti Virus
- Anti Spam
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- User Account Administration
- File Sharing Permissions
- Security Administration
- Antivirus Management
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Requires Certified Network
Windows XP Pro, Vista Pro, Windows 7 Pro
Antivirus Solution
Spare PC for Disaster Recovery
T1 or Fast Broadband (no dialup) |
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Requires Certified Network
Windows Server 2003, 2008 or SBS2003, 2008
Antivirus Solution
Backup Solution
Network Monitoring Agent |