IT Support Service

 

 

Choosing an IT Support Company: What you should know

Don't even think about calling a computer consultant before you read this...

If you are a small business owner looking for computer support then it's critical that you get and read this small business advisory: An Insider's Guide to Choosing an Honest, Reliable, and Competent Computer Repair Technician.

Get your FREE copy here.

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Services Included in Monthly Fee

Services Included in Monthly Fee

Desktop & Laptops

  •  Secure backup and restore for all systems
  • Remote control support, attended and unattended
  • Windows updates and patch management
  • Computer optimization
  • Spam blocking and virus protection
  • Asset and license management
  • North American based phone support, 8am to 6pm in all US time zones (24x7x365 available)

Network

  • 24 x 7 x 365 network and connectivity monitoring

Servers

  • 24 x 7 x 365 server monitoring and response escalation
  • Preventative server maintenance, regular checklist
  •  Problem resolution
  • Remote control support, attended and unattended
  • Patch management and server optimization
  • Asset license management

Other Essential Services

  • Guidebook documentation
  • AUP (acceptable use policy)
  • Itemized monthly billing
  • Procurement services
  • Leasing and finance programs
  • Secure Client Portal
  • Partner MarketPlace special offers
  • Account management

Additional Services

On-site visits **

  • Scheduled or reactive support visits

Hosted PC Backup

  • Ideal for Laptops, Teleworkers, road warriors, satellite office workers

Hosted ServerBackup

  •   Off-site protection for disaster recovery

Hosted Exchange & Web Security Services

  • Email Archive, Email encryption & Web protection Services from MX Logic/MacAfee -(SOX, HIPPA and SAS 70 complient)

Hosted SharePoint

  • SharePoint compbines a centralized document repository with collaboration, project management tracking and content management tools. Using SharePoint, you can securly, easily and effitiantly manage projects, files and enhance the flow of communication in your business

Virtual CIO

  • Technology Business Planning