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Choosing an IT Support Company: What you should know

Don't even think about calling a computer consultant before you read this...

If you are a small business owner looking for computer support then it's critical that you get and read this small business advisory: An Insider's Guide to Choosing an Honest, Reliable, and Competent Computer Repair Technician.

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Pain Free IT: IT Support Services that Guarantee Uptime

Profesional IT Support Services to Keep Your Systems Reliable and Available

Pain Free IT solves your online IT management and support needs. Regular expert maintenance will keep your PCs, servers, and networks up and running, so you minimize downtime and maximize productivity. Problems are responded to quickly, remotely or on-site. Your systems are protected, secure and available when you need them most, so your employees stay productive

We commit to the results you will enjoy. We're so sure that Pain Free IT delivers on this promise that we guarantee it in a Service Level Agreement. It's right there in black and white.

Pain Free IT can be your entire IT department or we can supplement your existing IT services.

Pain Free IT is customized for each client to meet your short and long term business goals. Take a look below for a detaied list of of each PFIT service.

Proactive Server and Desktop Management

TMS offers Proactive Server and Desktop Management as part of our PFIT service offering. Through a secure connection we are able to proactively update, backup, and manage all of our clients' computers and servers. This allows us to monitor and fix problems before they arise. If a problem does occur our team can spot issues and fix them before they become a larger problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7.

Remote Monitoring

TMS has a fully staffed NOC (Network Operations Center) that monitors, troubleshoots and escalates alerts on any issues that may arise from your network. Through our remote monitoring services and managed email protection, every aspect of your network and servers is monitored and issues can be spotted and fixed remotely before you're even aware of it. You can rest easy knowing you have highly trained engineers monitoring your networks vital signs at all times of the day so that your systems stay up and you can concentrate on your business.

Remote Support

When issues and problems arise you can lose valuable time and money waiting for computers, servers and other hardware to be fixed. But with TMS remote server and desktop support we can fix most problems remotely even while you're on the phone with us. As part of our PFIT service when you have an issue simply call us and we can remotely login and fix the issue you have, without the time, expense and hassle of having to wait for a support person to arrive. Just another benefit of PFIT service.

On-site Support

When issues cannot be fixed remotely a TMS technician is dispatced onsite to you office. support in Los Angeles County, Orange County, San Bernardino County, Riverside County, Ventura county and San Diego County. You get a local team of experts you can count on who can come to your office if you need help with an IT issue. And we never outsource our work so you always get a top certified TMS expert to meet with you. With TMS you get the convenience of getting remote help and the personal touch of on-site support.

Client Portal

At TMS we make it easy for you to talk with us. Whether you want to schedule an onsite visit, submit and track a help ticket or view account information you can do it all on our online Client Portal. With this intuitive online system getting in touch with your dedicated TMS team is easier than ever. We give you the choice to call us, email us or contact us via your own online client portal. Keep track of your billing, view progress on your IT requests and keep all pertinent IT information all at one convenient location.

Projects

TMS can also help you with all your IT related projects. Need a new Microsoft Exchange Server installed or have you been hearing about the benefits of virtualization and are looking to install a VMware solution? We have experts in all major technologies and if you need help with a specific technology, we have the right expert to quickly and affordably take care of whatever project you may have.

TMS IT Procurement

With TMS's Pain Free IT, you get IT procurement assistance. We are experts at helping you select the right product for your needs. We will assist you in getting quotes for hardware, software, networking gear and any other technology products, at a competitive price with the best customer service team in the industry. This service helps you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing of the product, delivery tracking to your location and a seamless escalation path if there are issues

Staff Augmentation

For businesses, change is something that can be a constant, whether it's rapid growth or times when you need to tighten the belt and downsize. We can provide you with staff augmentation services during either of these times. We can assist with help desk or end user support; network, server and infrastructure administration; and project management or implementation.

Virtual CIO (Chief Information Officer) Services

Our Virtual CIO services help business owners and executives develop and manage a business technology strategy. Our purpose is to provide our technical expertise while helping set and manage technical business objectives, manage projects, and facilitate IT budgeting within your company.

Our Virtual CIO services are included in our PFIT services and are also intended for the following companies:

Small to Medium Businesses (SMB) with 10-1000 Users.
Companies that do not have a dedicated CIO, and need help with technology planning and management.